Privacy Policy

Who we are

Green Goat Maintenance (ABN 29 591 887 146) provides property maintenance, compliance, sale preparation and related coordination services across South East Queensland. In this policy, "we", "us" and "our" mean Green Goat Maintenance. You can contact us using the details at the end of this policy.

What information we collect

We collect personal information you give us and information we need to deliver our services. This may include:

• Your name, phone number, email address and postal or property address
• The suburb, property details and service information you provide through our forms or over the phone
• Your profession or client type (for example homeowner, real estate agent, care manager)
• Booking, quote, job and payment-related information
• Records of your communications with us, including emails, messages and call notes
• Funding-related details where you ask us to help connect you with a care provider

We only collect what we reasonably need for the services you ask for.

How we collect it

We collect personal information directly from you when you complete a form on our website, call or message us, email us, or speak with our team in person. We may also receive information from people who refer you to us, from supply partners involved in your job, and from publicly available sources where relevant to the service.

Why we use your information

We use your personal information to:

• Respond to your enquiry and prepare quotes
• Schedule, deliver and manage the services you request
• Coordinate trades and supply partners involved in your job
• Connect you with a care provider where you ask us to
• Process payments and manage accounts
• Send service updates, including booking confirmations and arrival notifications
• Send marketing communications where you have consented, and meet our legal and insurance obligations

Who we share it with

We share personal information only as needed to deliver your service. This may include:

• Trades and supply partners assigned to your job
• Licensed QBCC contractors where work is referred to them
• Care providers, where you ask us to connect you
• Finance facilitation partners, where you ask us to facilitate finance options
• Our software and service providers, including our customer relationship management (CRM) and field scheduling systems, which store and process data on our behalf

We do not sell your personal information. We require our providers to protect it and use it only for the purposes we engage them for.

Overseas disclosure

Some of our software providers, including our CRM and communication tools, may store or process data on servers located outside Australia. Where this happens, we take reasonable steps to ensure your information is handled consistently with the Australian Privacy Principles.

Marketing and your choices

Where you have consented or where the law allows, we may send you marketing by email or SMS. Every marketing message includes a way to opt out, and we act on opt-out requests promptly, consistent with the Spam Act 2003 (Cth). Opting out of marketing does not stop service-related messages such as booking confirmations.

Call recording

If we record or transcribe phone calls, including where an automated assistant answers, we will tell you at the time. We use recordings to confirm details, train our team and improve service quality.

Cookies and website data

Our website may use cookies and similar tools to help the site function and to understand how visitors use it. You can manage cookies through your browser settings. Disabling cookies may affect how parts of the site work.

How we store and protect it

We take reasonable steps to protect personal information from misuse, loss, and unauthorised access, including access controls and secure systems. No method of storage or transmission is completely secure, and we cannot guarantee absolute security.

Access and correction

You can ask to access the personal information we hold about you and ask us to correct it if it is inaccurate, out of date or incomplete. Contact us using the details below and we will respond within a reasonable time. We may need to verify your identity first.

Complaints

If you believe we have mishandled your personal information, contact us first and we will work to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The current version is always available on this page, with the last updated date shown below.

Contact us

Green Goat Maintenance

Email: projects@greengoatmaintenance.com.au

Phone: 07 5227 8544

Office hours: Monday to Friday, 9am to 2:30pm

Last updated: 24 June 2026